MUX VIE 90 White Duck Down Stand-up Collar Down Jacket Scarf Design Short Thickened Coat

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.
• Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 4-10 business days to arrive at their destination but can take longer from time to time.

Standard Shipping

You have a 30-day window to decide if an item suits you. Should you find it unsuitable within this period, please contact us directly, and we'll tailor solutions to your circumstances.

Return Policy:

For online purchases (excluding final sale items and gifts) through Mux Vie, exchanges or refunds are permissible within 30 days of receiving your item(s). Items must be unworn, unwashed, unaltered, and accompanied by all original tags and packaging. Original shipping costs and insurance fees are non-refundable.

How to Return an Item:

Step 1: Initiate a request on the return portal page.

Step 2: Our support team will follow up on your return request.

Step 3: Package your item.

Step 4: Dispatch your package.

Please Note:

1. Certain items are ineligible for return or exchange, including bikinis, tankinis, one-piece swimwear, final sale items, and lingerie.
2. Returned items must maintain their unused condition and original packaging. We do not accept worn, damaged, washed, or altered items.
3. Directly returning items without prior approval is not accepted. Please reach out to us before sending back any items. The address listed on the logistics list is not our return address; thus, we cannot accept returns sent there.

Refunds:

The shipping fee paid upon order placement is non-refundable. Only the cost of the clothes will be reimbursed.

For free shipping orders, we'll deduct the corresponding shipping costs from the refund upon receiving the returned package.

Refund Timeframes:

PayPal refunds: Processed within 3 business days.

Credit card refunds: Completed within 7-14 business days.

Exchanges:

Reshipment arrangements will be made within 3 business days after submitting your request.

Return Address:

If you prefer to return items to the nearest address, please promptly contact our customer service. We'll respond within 24 hours.

Service Email: services@muxvie.com.